Last updated: March 2026
The platform at bytnaa.com is operated by Aqlomate, a sole proprietorship registered in the Netherlands (Chamber of Commerce 84461772) and trading as Bytnaa (full company details in section 15). By using the platform or making a booking through it, you agree to these terms. If you do not agree with them, please do not use the platform. If you book on behalf of other guests, you confirm you are authorised to do so and accept these terms for them too.
Bytnaa is a booking platform. We display accommodation offered by independent hotels and property owners and pass your booking to them. The accommodation contract is formed directly between you and the hotel; Bytnaa is not the provider of the stay and does not own or operate the properties listed.
You are responsible for the accuracy of the details you register and for keeping your password confidential. Tell us immediately if you believe someone else is using your account. We may suspend an account that supplies false information, abuses the booking system, or is used to harass hotels or other users.
Prices are shown in new Syrian pounds (following the 100:1 redenomination of January 2026), with an approximate US dollar equivalent for reference at the exchange rate published on the platform. The price shown at the moment you book is the price you pay: our commission is paid by the hotel out of that amount, never added on top. Hotels set their own prices and may change them for future bookings. Taxes or government levies are shown separately where they apply.
Today payment is made in cash at the hotel on arrival; we ask for no advance payment through the platform. Online card payment will be activated later, and once it is live it will appear as an option at checkout. All prices shown to guests are the total price for the stay, including any taxes and unavoidable charges the hotel has told us about; local tourist levies collected at the property are shown separately where they apply. Card payments are processed on the payment provider's secure page; Bytnaa never receives or stores your card number. Where you pay on arrival, the amount is owed directly to the hotel and a confirmed booking is a commitment to pay it. Commission that Bytnaa charges hotels is invoiced to the hotel separately and is never added to the guest's price.
Each property sets its own cancellation policy, which is shown to you before you confirm and which governs your booking. Unless the hotel's policy states otherwise, free cancellation applies up to 48 hours before check-in. To change or cancel, use your dashboard or contact us. If a hotel cannot honour a confirmed booking, it must provide comparable or better accommodation at its own cost or refund you in full, and we will help you resolve it. A note for consumers in the EU: accommodation booked for a specific date is exempt from the 14-day right of withdrawal (art. 16(l) of Directive 2011/83/EU, art. 6:230p under e of the Dutch Civil Code), so the hotel's cancellation policy is what applies to your booking.
Provide accurate contact details so the hotel can reach you. Arrive with valid identification. Respect the property's house rules and the law. You are responsible for damage you cause during your stay, which is a matter between you and the hotel.
Only guests who completed a stay may review it. Reviews must describe your own genuine experience. We do not remove a review for being negative, but we do remove content that is abusive, discriminatory, commercially motivated, off-topic, or that contains someone's personal data. Your first name, rating and text are published on the hotel's page, and the hotel may reply publicly.
If you list a property, you additionally agree to the partner agreement issued to you on the platform, which sets the commission, payout terms and your obligations. You confirm you hold the licences required to operate, that your information and photographs are accurate and yours to use, and that you will honour confirmed bookings at the price shown.
We handle your personal data as set out in our privacy policy and in line with the GDPR. To perform a booking we necessarily share the details the hotel needs to host you, and we use service providers for hosting, email and payment. We do not sell your data. Please read the privacy policy for the full picture, including how long we keep records, where your data is stored and the rights you have. Contact Us
Bytnaa is responsible for operating the platform and transmitting your booking accurately. The hotel is responsible for the accommodation itself, its quality, safety and legal compliance. We do not accept liability for indirect or consequential loss, and our direct liability is limited to the value of the booking concerned, except in cases of fraud or gross negligence on our part. Nothing here limits the mandatory consumer rights you have under the law of your country of residence.
We aim to keep Bytnaa available continuously but cannot guarantee uninterrupted service. Maintenance, technical failure, power or communications outages and events beyond our reasonable control may interrupt access. Interruptions do not affect a booking already confirmed.
The Bytnaa name, design, text and software are our property. Hotel photographs and names belong to the respective property owners and are shown under licence. You may not copy, scrape or reuse platform content commercially without our written permission.
We may update these terms; material changes will be announced on the platform before they take effect, and the terms in force when you booked continue to apply to that booking. These terms are governed by Dutch law. If you are a consumer, this choice never deprives you of the protection of the mandatory rules of the country where you live. Please send complaints to [email protected]; we confirm receipt within 5 working days and aim to answer substantively within 14 days. Disputes we cannot settle together may be brought before the competent court in Rotterdam, the Netherlands, or before the court that the law allows you to choose as a consumer. Notices about unlawful content on the platform can be sent to the same address and are handled under the EU Digital Services Act.
Bytnaa is a trade name of Aqlomate, a sole proprietorship registered in the Netherlands under Chamber of Commerce number 84461772, VAT number NL003967425B15. Our full details are listed at the end of this page and on every invoice we issue.
| Legal name | Aqlomate |
| Trade name | بيتنا — Bytnaa |
| Legal form | eenmanszaak (sole proprietorship) |
| Address | Box G1338, Strevelsweg 700/303, 3083 AS Rotterdam, Netherlands |
| [email protected] | |
| Chamber of Commerce (KvK) | 84461772 |
| VAT number | NL003967425B15 |