Car rental conditions

How booking works on Bytnaa

• Bytnaa is a booking platform: you choose the car, the times and the pick-up place, and your request goes to the rental office, which confirms or declines it. The car is not held until it is confirmed.
• The rental contract itself is between you and the office and is signed at pick-up. Bytnaa is not a party to it.
• Nothing is charged through the platform: you pay the office at pick-up.

What you need at pick-up

• A valid driving licence. Non-Syrians are advised to carry an international driving permit as well; each office states what it accepts.
• An ID card or passport.
• The minimum age and years of driving experience are set by the office and shown on its page before you book.
• The office decides whether to hand over the car if the conditions are not met.

The refundable deposit

• Many offices ask for a deposit, paid at pick-up and returned when the car comes back in the same condition. The amount is shown on the office's page before booking and is never part of the rental price.
• No deposit is asked when you rent with a driver: the office's own driver is at the wheel.
• Only amounts shown to be due under the rental contract and the handover report may be deducted.

Fuel and mileage

• The fuel policy (full-to-full or same level) is shown on the office's page. Return the car accordingly to avoid a fuel charge.
• If the office sets a daily mileage limit it is shown before booking; extra kilometres are charged at return at the office's rate.

The handover report

• The office records the car's condition, odometer and fuel level with photographs at handover and at return, with you present.
• That report is the reference for any damage claim or deduction from the deposit. Ask for a copy and keep it.

Times and lateness

• Pick-up is booked at least two hours ahead.
• On return you have a sixty-minute grace period. After that a full rental day is charged for each 24 hours or part of it, at the daily rate shown at booking.
• If you have not arrived within two hours of the pick-up time without telling the office, it may rent the car to someone else.

Cancelling and changing

• Cancellation is free until 24 hours before pick-up, from 'My bookings' or by contacting the office.
• No cancellation fee applies unless it was shown on the platform before you booked.
• To change times or the pick-up place, contact the office directly — the price may change with the length of the rental.

Fines, damage and accidents

• Traffic fines during the rental are the renter's, and the office may only charge them against an official document showing the date and amount.
• In an accident or breakdown: tell the office at once, involve the police where the accident requires it, and do not sign any settlement before speaking to the office.
• If the car breaks down for reasons not caused by you, the office must repair it, replace it with a car of the same class or better within a reasonable time, or refund the unused days.

Pick-up place and travel

• Pick-up at the office, at the airport, or delivery to your hotel, depending on what the office offers. Airport or delivery fees, if any, are shown in the price before you confirm.
• Travel between governorates: some offices allow it, others require prior approval. This is shown on the office's page.
• Taking the car outside Syria requires the office's written approval.

The platform's role

• Bytnaa does not own or rent out cars; it displays offices' offers and passes on your request.
• The office is responsible for the car's condition, its registration and mandatory insurance, and for honouring the booking.
• For any complaint write to [email protected] and we will follow it up with the office.

Questions renters ask