Frequently Asked Questions ❓

Yes, all prices are displayed in Syrian pounds with the option to view them in US dollars.

The platform is open to all fourteen Syrian governorates, and we are adding properties city by city. If your destination is not covered yet, write to us and we will let you know as soon as it is.

Yes! After your stay, you can write a review and share your experience to help other travellers.

Bytnaa is built for Syria alone: prices in new Syrian pounds, pay-on-arrival with nothing up front, a fully Arabic interface, and support that knows the local market.

You can search for the right hotel on the search page, then select a room and fill in the booking details. You can book without creating an account.

Yes! You can book as a guest without creating an account. Just enter your name and phone number.

Each property has its own cancellation policy, shown before you confirm and repeated in your confirmation email; the default is free cancellation up to 48 hours before check-in. To cancel, use “My bookings” or email [email protected].

Yes, contact us via email to modify booking details such as dates or number of guests.

Today you pay cash at the hotel on arrival; nothing is charged through the platform up front. Online card payment is being set up and we will announce it as soon as it is live.

Open the venue page, pick the date, the time and the number of people, and send the request. You get an email as soon as the venue confirms. Nothing is paid up front — you pay at the venue as usual.

Yes, free of charge up to two hours before the reserved time, from "My bookings". The table is held for fifteen minutes; if you are running late, call the venue.

Many restaurants and halls take groups and events; each venue page says so, and you can add the details in the notes when you book.

Choose a rental office and a car, then the pick-up and return time and place: the office, the airport or delivery to your hotel. The full price is shown before you send, the office confirms, and you pay them at pick-up.

Your driving licence (an international permit if you are not Syrian), your ID or passport, and the refundable deposit if there is one — paid to the office and returned with the car. With a driver, your ID is enough.

Yes, where the office offers it: choose "with a driver" or pick-up at Damascus, Aleppo or Latakia airport, and the fees are shown before you book. Cancellation is free until 24 hours before pick-up.

Click "List your place" and choose what you are listing: a place to stay, a restaurant, café or hall, or a car rental office. Enter the basics and we review your application within 24–48 hours. Once approved you add photos and rooms, or capacity and opening hours, or your cars, then sign the partner agreement online. Listing is free.

Listing is free. Restaurants: no commission on a plain table booking, and 10% only on amounts agreed in advance. Car rental offices: 10% on the rental amount only — never the deposit, fuel or fines. The first 50 partners pay no commission for three months.

Email us at [email protected] any time — we answer within 24 hours.

We do not ask for your card details at all today: payment happens in cash at the hotel. Once online payment goes live, it will run on the licensed provider's own page — your card number will never pass through or be stored on our servers.