Yes, all prices are displayed in Syrian pounds with the option to view them in US dollars.
Is Bytnaa available in all Syrian cities?
Yes, we cover all major Syrian governorates and cities including Damascus, Aleppo, Latakia, Tartus, Homs, and more.
Can I review a hotel after my stay?
Yes! After your stay, you can write a review and share your experience to help other travellers.
What makes Bytnaa different from other booking platforms?
Bytnaa is the first platform dedicated exclusively to Syria. We offer prices in Syrian pounds, secure online payment with Visa & Mastercard alongside pay-on-arrival, and local 24/7 support.
Booking
How can I book a hotel through Bytnaa?
You can search for the right hotel on the search page, then select a room and fill in the booking details. You can book without creating an account.
Can I book without an account?
Yes! You can book as a guest without creating an account. Just enter your name and phone number.
How can I cancel a booking?
You can cancel your booking for free up to 48 hours before arrival. Contact us via email.
Can I modify a booking after confirmation?
Yes, contact us via email to modify booking details such as dates or number of guests.
Payment
What payment methods are available?
You can pay online securely with Visa or Mastercard through an encrypted payment gateway, or by bank transfer, Syriatel Cash, or cash on arrival — whichever suits you best.
For Hotel Owners
How do I list my hotel on Bytnaa?
You can register as a hotel owner from the registration page. After reviewing your details, your account will be activated and your hotel added.
Support & Security
How do I contact customer service?
You can reach us via email at [email protected]. Our team is available 24/7.
Is my card information safe?
Yes, completely. Card payments are processed through Stripe's globally encrypted gateway (Visa & Mastercard), and we never store your card details on our servers. You can also pay cash on arrival if you prefer.