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Frequently Asked Questions

Answers to the most common questions

General

Are prices in Syrian pounds?
Yes, all prices are displayed in Syrian pounds with the option to view them in US dollars.
Is Bytnaa available in all Syrian cities?
Yes, we cover all major Syrian governorates and cities including Damascus, Aleppo, Latakia, Tartus, Homs, and more.
Can I review a hotel after my stay?
Yes! After your stay, you can write a review and share your experience to help other travellers.
What makes Bytnaa different from other booking platforms?
Bytnaa is the first platform dedicated exclusively to Syria. We offer prices in Syrian pounds, pay on arrival, and local 24/7 support.

Booking

How can I book a hotel through Bytnaa?
You can search for the right hotel on the search page, then select a room and fill in the booking details. You can book without creating an account.
Can I book without an account?
Yes! You can book as a guest without creating an account. Just enter your name and phone number.
How can I cancel a booking?
You can cancel your booking for free up to 48 hours before arrival. Contact us via email.
Can I modify a booking after confirmation?
Yes, contact us via email to modify booking details such as dates or number of guests.

Payment

What payment methods are available?
We offer cash on arrival, bank transfer, and Syriatel Cash. No credit card required.

For Hotel Owners

How do I list my hotel on Bytnaa?
You can register as a hotel owner from the registration page. After reviewing your details, your account will be activated and your hotel added.

Support & Security

How do I contact customer service?
You can reach us via email at [email protected]. Our team is available 24/7.
Is my card information safe?
We do not require credit card information. All payments are made in cash on arrival or via local payment methods.

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